Moodle FAQ

Q: What is Moodle?
A: Moodle is a learning management system (LMS) that the IIRP uses to distribute course materials and expand the learning environment beyond the classroom through tools like discussion forums.

Q: What do I need to use Moodle?
A: Moodle is compatible with any standards-compliant web browser, including:

• Desktop:
  • Chrome
  • Firefox
  • Safari (8.0 or later)
  • Edge
• Mobile:
  • Safari
  • Chrome

For the best experience and optimum security, we recommend that you keep your browser up to date. Check your current browser version at https://www.whatsmybrowser.org/.

Q: Something isn’t working! What should I do?
A: If you are experiencing an issue with Moodle, please try these steps:

• Update your browser.
• Clear your browser's cache.
• Restart your computer.
• Use a different browser and/or a different computer.

If none of these resolve the problem, please email StudentTechHelp@iirp.edu, which is staffed Mondays through Fridays, 8:00-4:30 U.S. Eastern, excluding holidays.

Q: How do I download the mobile app for Moodle?
A: Download the mobile app for Moodle here. The school address is "online.iirp.edu".

Q: How do I get to IIRP's Moodle?
A: There are two correct answers.

1. Log into your student portal (https://student.iirp.edu/) and click on the Moodle link once you are logged in.
OR

2. Go directly to IIRPs Moodle login page found at: https://online.iirp.edu/

Q: What is my username for Moodle?
A: It is the email address you use to sign in to your IIRP student portal.

Q: What is my password for Moodle?
A: It is the same password that you use to log in to your IIRP student portal.

Q: Where can I get my password for Moodle? I forgot it.
A: Go to the student portal (https://student.iirp.edu/), click the "Forgot your password?" link, and follow the instructions there.

Q: What do I need to view files that end with .pdf?
A: Download Adobe Reader from Adobe at http://get.adobe.com/reader/.

Q: Why did my post for a forum disappear when I went to submit it?
A: Most likely you took more than half an hour to write your post. Moodle logs you off thinking you've gone out to lunch or are taking a nap if nothing is saved or posted within half an hour. If you are working on a post that may take longer than 30 minutes to write, we suggest that you use a word processor and then copy and paste the text into the assignment or forum edit box.

Q: What if I don't see my course in Moodle?
A: If it is earlier than 4 weeks before the start of the course, you will not have access to that course through Moodle. If that is not the case, please contact Student Services at (610) 807-9221 or studentservices@iirp.edu for support.

You will be able to access your courses until 6 months after you complete your program. Should you withdraw from your program, you will no longer be able to access any of your courses.