Moodle FAQ

Q: What is Moodle?
A: Moodle is a learning management system (LMS) that the IIRP uses to distribute course materials and expand the learning environment beyond the classroom through tools like discussion forums.

Q: What do I need to use Moodle?
A: Moodle is compatible with any standards-compliant web browser, including:

• Desktop:
  • Chrome
  • Firefox
  • Safari (8.0 or later)
  • Edge
• Mobile:
  • Safari
  • Chrome

For the best experience and optimum security, we recommend that you keep your browser up to date. Check your current browser version at https://www.whatsmybrowser.org/.

Q: Something isn’t working! What should I do?
A: If you are experiencing an issue with Moodle, please try these steps:

• Update your browser.
• Clear your browser's cache.
• Restart your computer.
• Use a different browser and/or a different computer.

If none of these resolve the problem, please email StudentTechHelp@iirp.edu, which is staffed Mondays through Fridays, 8:00-4:30 U.S. Eastern, excluding holidays.

Q: How do I download the mobile app for Moodle?
A: Download the mobile app for Moodle here. The school address is "online.iirp.edu".

Q: How do I get to IIRP's Moodle?
A: There are two correct answers.

1. Log into your student portal (https://student.iirp.edu/) and click on the Moodle link once you are logged in.
OR

2. Go directly to IIRPs Moodle login page found at: https://online.iirp.edu/

Q: What is my username for Moodle?
A: It is the email address you use to sign in to your IIRP student portal.

Q: What is my password for Moodle?
A: It is the same password that you use to log in to your IIRP student portal.

Q: Where can I get my password for Moodle? I forgot it.
A: Go to the student portal (https://student.iirp.edu/), click the "Forgot your password?" link, and follow the instructions there.

Q: What do I need to view files that end with .pdf?
A: Download Adobe Reader from Adobe at http://get.adobe.com/reader/.

Q: Why did my post for a forum disappear when I went to submit it?
A: Most likely you took more than half an hour to write your post. Moodle logs you off thinking you've gone out to lunch or are taking a nap if nothing is saved or posted within half an hour. If you are working on a post that may take longer than 30 minutes to write, we suggest that you use a word processor and then copy and paste the text into the assignment or forum edit box.

Q: What if I don't see my course in Moodle?
A: If it is earlier than 4 weeks before the start of the course, you will not have access to that course through Moodle. If that is not the case, please contact Student Services at (610) 807-9221 or studentservices@iirp.edu for support.

You have access to your course four weeks before the course begins. You can easily locate your upcoming course using the "Future" view under the "My courses" tab in Moodle. Once the course starts, it will display in the "In progress" and "All" views.

You will be able to access your courses until 6 months after you complete your program. Should you withdraw from your program, you will no longer be able to access any of your courses.